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Lendlease wins Gold Award 2021 for Customer Service

For the 9th year running, Lendlease Residential UK has won the 2021 Gold Award in customer satisfaction. Run by market research company In-house Research, the awards are based on customer feedback gained in its annual customer service survey, meaning that more than 90% of customers who took part said they’d be happy to recommend us to their friends, family and colleagues.

This a fantastic achievement for our business given the unprecedented challenges presented to us in the UK and globally during the Covid-19 pandemic. Our customer facing teams have been undeterred in maintaining the highest level of service to our customers, adapting our approach and ways of working to ensure our customers were well supported during these very unusual times.

We have received fantastic feedback from residents with more personal acknowledgments for our Lendlease colleagues than ever before which demonstrates the great service provided to our customers during what has been an incredibly difficult time.


  • “The Lendlease team was superbly patient with all the Covid issues. It affected my financing and they were very good about it. They were very receptive, had open and good communication and that helped take the stress away.” Deptford customer, 2020
  •  “We have recommended Lendlease to a few friends already because of the build quality and the attention of the people selling us the flat.” Deptford customer, 2020
  •  “The customer service was really good, they were really friendly and they answered questions, and gave me the property on time.” West Grove customer, 2020
  •  “The staff were absolutely lovely and very helpful. They were very responsive and the process was super easy.” Deptford customer, 2020


Peter Leonard said, “Having just moved into the role of COO for Development, I am thrilled to share this great news. It’s testament to the fantastic efforts of our Residential teams who have worked incredibly hard in exceptional circumstances over the last 12-18 months. I look forward to working with the teams and continuing to build upon their success, particularly around the implementation of the Customer Handover DNA which we hope will only stand to improve customer satisfaction even further’’.

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